Tech Hotline
Need help installing, configuring, or troubleshooting? Call our technical support team to speak with a technician.
Call our main office and press 2 to be connected with a Technical Support Specialist.
Call AmetaPrefer Not to Wait on Hold?
During periods of high call volume, wait times may be longer than usual. You do not need to remain on hold to receive assistance.
Book a Technician Callback
Choose a preferred date and time through our booking system, and an AIBASE technician will call you during your scheduled appointment.
Book a Support CallSubmit an Online Ticket
Send us the details of your technical issue through our online support form. Our team will respond within one business day.
Submit a Support TicketHave These Items Ready
Having the following information available helps our technicians understand your system and resolve your issue more efficiently.
Product Model Number
Have the model number of the affected camera, recorder, or other AIBASE product available.
Product Serial Number
Locate the serial number on the product label, packaging, or device information screen when available.
Laptop With Internet Access
For remote login assistance, have a laptop connected to the same network as the AIBASE system and make sure it has a stable internet connection.
Remote Login Assistance
When remote troubleshooting is needed, an Ameta technician may ask you to open a secure remote support session. Remote access is only initiated with your permission and is used to diagnose and resolve the reported technical issue.