Free UPS Ground Shipping
Free UPS Ground shipping is available for orders shipping to the Lower 48 States.
Unlock Free Shipping when cart value (excluding Accessories) reaches $300.
For expedited shipping options, contact us at 626-563-6001.
Orders and Shipping FAQ
Below are answers to the most common questions regarding ordering and shipping from Ameta.
Orders can be placed directly through your account on our website or by contacting your assigned Ameta account manager. You must have an approved account to view pricing and place orders. If you’re new, simply submit a partner application and our team will review it within one business day.
Orders can be modified or cancelled before they are processed and shipped. Please contact us as soon as possible to request changes.
For approved cancellations, customers may choose one of the following refund options:
- Refund to the original payment method: Receive the full refund amount less any non-recoverable costs. A 3% credit card payment processing fee will be deducted from the refund amount on orders placed with credit card payment.
- Store Credit: Receive the full payment amount as store credit with no processing fee.
Yes. You will receive an order confirmation once your order is placed, followed by shipping confirmation with tracking details once it ships.
Most orders are processed the same business day if placed before our cutoff time at 3PM Pacific Time. Orders placed after cutoff are processed the next business day.
Special considerations:
- Special order items may require a lead time of up to 2 weeks
- Non-AIBASE brand items may require a lead time of 2 business days
Most orders ship from our Los Angeles-area warehouse, allowing for fast delivery across the United States.
Orders that reach a merchandise subtotal of $300 or more qualify for free UPS standard‑ground shipping anywhere within the contiguous 48 United States. Please note that accessories do not count toward the $300 minimum. Orders below $300, as well as accessory‑only orders, ship at a flat rate of $24.99.
We primarily ship via UPS to ensure reliable and trackable delivery.
Delivery typically takes 1–5 business days depending on your location and selected shipping method.
We offer overnight, 1-Day, 2-Day and 3-Day expedited shipping options by request. Please contact us by phone or live chat to get expedited shipping quotes.
Yes. For customers in the Greater Los Angeles and Southern California area, we offer same-day Uber delivery options and 24/7 Local pickup. For self pick-up, please select the pick-up option at check-out. For Uber delivery, contact us.
Yes. We provide a 24/7 pick-up locker located at the front of our City of Industry building. Please select the pick-up option at checkout and contact us to arrange a secure after-hours pick-up.
Please inspect your shipment upon arrival. If there is any damage or missing items, contact us within 48 hours so we can resolve the issue promptly.
Unused and unopened products may be returned within 30 days. AIBASE Color cctv systems may be returned within 60 days of the original purchase date. Restocking fees may apply. For full details, refer to our policy: us.ametagroup.com/warranty/.
Customers are responsible for return shipping.
Products that are opened or used are not eligible for return and may incur fees.
Currently, we primarily serve customers within the United States. Please contact us for special international shipping requests.
If you are located in Canada, we service our Canadian customers from our Toronto, Vancouver, and Montreal offices. Please visit our international site: www.ametagroup.com