Warranty and Returns for AIBASE Products
Our goal is to minimize downtime so security professionals can keep projects moving and systems operating reliably.
Below are answers to the most common questions regarding warranty coverage, DOA replacements, and returns for AIBASE products. For all other brand products, please reference the section below.
What products are covered and how long is the warranty?
AIBASE products are covered by a limited hardware warranty of up to 3 years, starting from the invoice date. The exact warranty period is specified on your invoice.
This warranty applies to the original purchaser only and is non-transferable.
Products from other brands are covered under the respective manufacturer’s warranty. Ameta can assist with guidance, but final coverage and resolution are determined by the manufacturer.
What does the warranty cover?
The warranty covers verified hardware defects under normal operating conditions.
If a product is confirmed to be defective, Ameta will, at its sole discretion:
- Repair the product, or
- Replace it with the same model, or
- Replace it with a comparable or upgraded model if the original is discontinued
Any repaired or replacement unit will continue under the original warranty period.
What is NOT covered?
The warranty does not cover:
- Software, firmware, mobile apps, or cloud services
- Labor costs including installation, removal, or reinstallation
- Data loss, recovery, or system downtime
- Accessories and consumables (cables, connectors, power supplies, batteries, storage media)
The warranty is void if the product has been:
- Improperly installed, configured, or weatherproofed
- Physically damaged, tampered with, or modified
- Used outside of rated specifications
- Damaged due to power surges, lightning, or environmental conditions
- Paired with non-approved or incompatible accessories
Products must have an intact serial number and be installed in accordance with manufacturer guidelines.
What happens if a product is defective within 30 days?
Products that fail within 30 days of delivery are treated as Dead on Arrival (DOA).
You must first contact Ameta Technical Support so our team can troubleshoot and confirm the issue.
Option 1 — Standard Replacement
- Return the defective product with an approved RMA
- Ameta may provide a return shipping method at its discretion
- A replacement unit will be shipped after processing
Option 2 — Advanced Replacement (for urgent jobs)
- Purchase a replacement unit immediately
- Return the defective product
- Credit is issued after inspection confirms defect
If testing determines no fault is found, the product will be returned at the buyer’s expense and may incur inspection, service, and shipping fees.
What happens after 30 days?
After 30 days, the product is handled under the standard warranty process.
- Contact Ameta Technical Support for troubleshooting
- An RMA will be issued if required
- The product must be shipped to Ameta for inspection
If the issue is confirmed as a valid warranty claim, Ameta will repair or replace the product.
If no defect is found or the issue falls outside warranty coverage, the product will be returned and may incur service and handling fees.
The buyer is responsible for all shipping costs to and from Ameta.
Can I return unused products?
Yes. Unused and unopened products may be eligible for return within:
- 30 days for standard AIBASE products
- 60 days for AIBASE COLOR cctv systems
All returned items must be in new, unused, complete, and resellable condition with original packaging.
The buyer is responsible for all return shipping costs.
Products that are opened, used, installed, or not in resellable condition may be rejected and returned at the buyer’s expense and may incur inspection, handling, and service fees.
Other Brands Warranty & Returns Policy
For products not under the AIBASE brand, the following policy applies. These terms are strictly enforced and supplement Ameta’s overall Warranty & Returns policy.
- Returns are accepted within 30 days of delivery for unused, brand new items in original packaging.
- The buyer is responsible for all return shipping costs.
- Products must be in new, unused, and resellable condition.
- Items that are used, installed, damaged, incomplete, or not in original condition will be rejected and returned at the buyer’s expense.
- Returned items may be subject to inspection, handling, service, and restocking fees at Ameta’s discretion.
- DOA claims are handled strictly in accordance with the manufacturer’s standard DOA policy.
- The buyer is responsible for all shipping costs associated with DOA claims unless explicitly covered by the manufacturer.
- Customers may be required to follow the manufacturer’s RMA or support process.
- Approval, replacement, repair, or credit is subject entirely to the manufacturer’s evaluation and policies.
- Warranty coverage is provided solely under the manufacturer’s standard warranty policy.
- The buyer is responsible for all shipping costs related to warranty claims.
- Customers may be required to work directly with the manufacturer or follow their authorized warranty procedures.
- All warranty outcomes are determined by the manufacturer.
- Ameta reserves the right to inspect all returned products prior to issuing any refund, credit, or exchange.
- Returns that do not meet stated conditions will be denied and returned at the buyer’s expense.
- Any costs incurred for inspection, handling, repackaging, service, or return shipment will be charged to the buyer.
- Ameta reserves the right to deny any return or claim that does not comply with this policy.
- Manufacturer policies may vary, and Ameta reserves the right to enforce the applicable manufacturer terms.
Step 1
Something wrong? We can help troubleshoot.
Save time by getting a technician to check your issue first. Move to step 2 if your issue is still unresolved.
Book Tech SupportStep 2
Ameta RMA Service Portal
Please have product model number and serial number ready.
Submit RMA Request