Ameta offers multiple ways for security professionals to receive technical assistance. You can contact our technical support team by phone, book a call ahead of time, or submit a ticket online. We also provide software downloads, quick-start guides, knowledge base articles, set-up videos, and installation resources to help you resolve common questions quickly.

Support tickets can be submitted at any time by navigating to "Submit a Ticket" under Tech Support. Include your product model number, serial number (if applicable), firmware version, and a detailed description of the issue to help our technicians resolve your request more quickly. We will get back to you within 1 business day.

We're proud to offer some of the best tech support in the industry. Our tech support team spans coast to coast and are available from 6:00AM to 5:30PM PST (9:00AM - 8:30PM EST). Call our main number and follow the prompts for tech support, or use our booking service to reserve a time for a technician to call you.

Technical support is available to our channel partners: authorized security dealers, installers, systems integrators, and qualified technicians.

If an end-user client contacts us, we will redirect them to the integrator or installer that originally serviced them. If they are unreachable, we will recommend another partner in the client's locality to provide services.

To help us resolve your issue as quickly as possible, please have the product model and serial number available, have your laptop or computer ready, and have a stable connection for remote help.

Submit a support request (either a ticket or a call) and our technical team will help determine whether troubleshooting, repair, or replacement is the appropriate next step.