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Open a Technical Support Ticket and a member of our technical support team will respond within one business day.
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Search our knowledge base for answers to common questions.
Popular Questions
Yes, all of our products listed on this site is certified NDAA-compliant.
We offer mobile app, web browser-based VMS, and desktop VMS free of charge. They are available for download. Visit our ACCESS DEMO page to enter our demo environments for each type of software.
We're proud to offer some of the best tech support in the industry. Our tech support team spans coast to coast and are available from 6:00AM to 5:30PM PST (9:00AM - 8:30PM EST). Use our booking service to reserve a time for a technician to call you.
AIBASE cameras are ONVIF protocol, allowing them to be mostly compatible with third party ONVIF recorders and systems. However, AI functionality and audio is not guaranteed to be compatible.
AIBASE cameras and NVRs are supported on NX Witness, OpenAI, Digital Watchdog Spectrum, Wisenet Wave, 3D EYE, Ai-RGUS, and more. Contact us to learn more and check if your technology platform is integrated.
Yes, AIBASE cameras, NVRs, and IP speakers are fully supported on Chekt visual verification bridges, as well as central monitoring platforms such as IMMIX. Contact us to learn more and check if your technology platform is supported.
Most AIBASE products are covered up to 3 years warranty, and we service it locally from our Los Angeles facility. Please check your items upon receipt; dead on arrival products are replaced right away and we cover 2-way shipping. After 30 days, defective items are covered under warranty. Please visit our Warranty & Returns page to learn about brand specific policies or start a return.
AIBASE CCTV systems entered the North American security sphere in 2019 as remedy for non-NDAA compliant surveillance equipment as well as overpriced and under-performing legacy systems. Since then, tens of thousands of users across North America rely on AIBASE systems to secure their homes and workplaces. AIBASE systems are deployed in thousands of businesses and residences across the continent, including apartment complexes, retail plazas, industrial storage and manufacturing, airports and transportation hubs, government offices, and more.
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